orders begin processing as soon as they are placed and cannot be changed or canceled once submitted. please review your shipping and payment details before completing checkout.

please contact customer care as quickly as possible. we cannot guarantee an address can be updated after an order has entered processing.

please check your spam or promotions folder and confirm the email used at checkout. if you still cannot locate it, contact customer care with your name and order details.

sign in to your account to view order history, or use the status link included in your shipping confirmation email.

visit our order tracking page and choose the domestic or international tracking link that matches your shipment.

carrier scans can take several business days to update. if there has been no movement beyond the carrier’s expected window, please contact the carrier first and then our customer care team.

we are unable to offer refunds, returns, or exchanges. all sales are final. please note, kylie cosmetics by kylie jenner reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, contact customer service within 14 days of delivery.

we do not offer exchanges. all sales are final.

refused packages are not eligible for an automatic refund. contact customer care so the shipment can be reviewed.

contact customer care within 14 days of delivery and include your order number plus clear photos of the damaged item and shipping package.

contact customer care with your order number and photos of the items received so our team can help.

available payment methods are shown at checkout and may include major credit cards, shop pay, paypal, klarna, and afterpay depending on your market.

one charge may be a temporary authorization. contact your bank if both charges fully post, then share the transaction details with customer care.

installment options may be available at checkout depending on your location, order value, and provider eligibility.

no. you may check out as a guest, though an account makes it easier to view orders and rewards.

select the account icon in the header, choose create account, and follow the prompts.

use the forgot password link on the sign-in page and follow the instructions sent to your email.

use the email sign-up form to subscribe. to unsubscribe, select the link at the bottom of any marketing email.

shop our complete assortment online. select products may also be available through authorized retail partners.

restock timing varies. sign up for product notifications and email updates for the latest availability.

samples and gifts may be offered during select promotions while supplies last.

our product pages include ingredient and claim information. check the individual product details for the most current formula information.

kylie cosmetics does not test finished products on animals. review each product page for additional formula claims.

store products in a cool, dry place away from direct sunlight and extreme heat or cold.

shipping methods, costs, and estimated delivery windows are displayed at checkout based on destination.

international availability varies by market. duties and taxes may be calculated at checkout where supported.

once your order ships, use the tracking link in your confirmation email or visit the order tracking page.

weather, holidays, customs, and carrier events can delay delivery. tracking is the best source for current shipment updates.

send a message through our contact page and include your order number when your question is order related.

our team responds as quickly as possible. response times may be longer during launches, promotions, and holidays.

please review our privacy policy for information about access, deletion, and other privacy requests.